Senior Manager/Assistant General Manager - Learning & Development

Key Responsibilities: 1. Upskilling & Capability Development (Core Priority): - Program manage all upskilling initiatives for operational workforce, ensuring scale, consistency, and measurable outcomes. - Drive structured capability building across frontline teams and mid-management through role-based interventions. - Ensure continuous learning cycles through refreshers, certifications, and targeted skill-building programs. 2. Training Needs Identification (TNI) & Learning Journey Design: - Partner with business leaders to assess training needs and identify capability gaps across functions. - Translate TNI inputs into structured, role-relevant learning journeys for frontline staff and people managers. - Design progressive learning pathways aligned to operational requirements, customer experience expectations, and career progression. 3. Induction, Onboarding & EVP Initiatives: - Design and operationalize induction and onboarding frameworks to ensure strong assimilation and early productivity. - Build consistent onboarding experiences that reinforce culture, service standards, and role clarity. 4. Program Management & Delivery: - Own end-to-end execution of L&D programs, including planning, scheduling, rollout, and closure. - Manage training calendars, dashboards, and trackers to ensure timely delivery across locations and functions. - Maintain training MIS, documentation, and audit-ready records. Qualifications & Experience: - Graduate/Postgraduate in any discipline (Hospitality, Operations, HR, Retail or related fields preferred). - 8-12 years of experience in Learning & Development, training, or capability building roles in operational environments. - Experience in managing large-scale upskilling programs for frontline / customer-facing workforce. Key Skills & Competencies: - Strong program management and execution capability. - Understanding of frontline operations and service delivery environments. - Data orientation and tracking discipline. - Clear communication and facilitation skills.