NRI Program Manager - IIM/ISB/XLRI/FMS/SPJIMR/JBIMS

About the Role: We are looking for a highly driven, execution-focused NRI Program Manager to lead strategic initiatives that enhance the customer journey for Non-Resident Indian (NRI) clients. This role is ideal for professionals who thrive in fast-paced, high-growth environments and enjoy solving complex business challenges through cross-functional collaboration and hands-on execution. The successful candidate will be responsible for identifying operational bottlenecks, driving process improvements, coordinating multiple stakeholders, and ensuring seamless execution across the lead-to-sales funnel. Key Responsibilities: - Own and manage the end-to-end execution of strategic initiatives for the NRI business. - Identify gaps and bottlenecks across the lead generation, customer engagement, and sales funnel, and drive timely resolution. - Work closely with Sales, Marketing, CRM, Product, Operations, Legal, Finance, and external partners to ensure smooth execution. - Coordinate with bankers, channel partners, brokers, and international stakeholders to enhance customer experience. - Develop scalable processes and operating frameworks that improve business efficiency and customer satisfaction. - Monitor key business metrics and recommend actionable improvements based on data insights. - Lead cross-functional projects from planning through implementation while ensuring adherence to timelines. - Drive operational excellence by improving workflows, reducing turnaround time, and eliminating process inefficiencies. - Support leadership with strategic initiatives, business analysis, and execution of high-impact projects. - Ensure exceptional customer experience for NRI and HNI clients throughout the sales lifecycle. Desired Candidate Profile: Education: - MBA from a Tier-1 Business School such as ISB, IIMs, XLRI, FMS, SPJIMR, JBIMS, or an equivalent premier institute. Experience: - 23 years of post-MBA experience. - Experience in high-growth startups, fintech, consumer internet, Founder's Office, Chief of Staff, strategy, or business operations roles. - Experience in real estate is not mandatory. Preferred Background: - Candidates from organizations such as Zomato, Blinkit, Swiggy, Zepto, Urban Company, Ola, CRED, Groww, Zerodha, Razorpay, PhonePe, Paytm, Flipkart, Meesho, or Nykaa. Key Skills & Competencies: - Strong execution mindset with exceptional ownership. - Excellent analytical and problem-solving abilities. - Commercial acumen with the ability to make data-driven decisions. - Strong project and program management skills. - Ability to influence stakeholders without formal authority. - Outstanding communication and interpersonal skills. - Experience managing cross-functional teams and external partners. - Proven ability to resolve operational, commercial, or revenue-related bottlenecks with measurable business impact. - Comfortable working in ambiguous, fast-changing, and high-growth environments. Success Measures: - Faster resolution of operational and customer journey bottlenecks. - Improved lead-to-sales conversion through process optimization. - Effective stakeholder collaboration across multiple business functions. - Enhanced customer satisfaction and partner experience. - Successful delivery of strategic initiatives within defined timelines. - Measurable improvements in operational efficiency and business performance. Ideal Candidate: You are someone who enjoys building and improving processes, thrives in a high-performance environment, takes complete ownership of outcomes, and can balance strategic thinking with hands-on execution. You are equally comfortable presenting to senior leadership, collaborating across functions, and personally driving initiatives to completion.