Retail Inside Sales Team Lead - Remote

Retail Inside Sales Team Lead is responsible for leading, coaching, and developing a team of Reverse Mortgage Loan Officers within a national consumer-direct sales environment.

This role serves as the primary leader for a team of approximately 8–12 Loan Officers, with team size varying based on business needs and organizational growth.

The Team Lead is accountable for driving sales performance, improving conversion metrics, ensuring compliance adherence, and fostering a culture of accountability, continuous improvement, and customer-focused service.

Through data-driven coaching, performance management, and operational partnership, the Team Lead works to maximize production while supporting employee development and organizational goals.

This position is ideal for an experienced reverse mortgage sales leader who thrives in a performance-based environment and possesses a passion for coaching, motivating, and developing top-performing sales professionals.

Sales Leadership and Production Drive team performance through consistent coaching, accountability, and sales leadership. Lead sales discussions, brainstorming sessions, and best-practice sharing to improve individual and team performance.

Promote a results-oriented culture focused on achieving and exceeding sales objectives. Monitor and improve lead conversion rates throughout the sales process. Coach Loan Officers on effective borrower engagement, referral development, relationship-building, and consultative sales techniques.

Provide leadership support for unique borrower situations, escalations, and compliance-sensitive transactions when needed. No personal loan production is expected Coaching and Talent Development Conduct ongoing call reviews and coaching sessions to identify strengths, opportunities, and areas for improvement.

Deliver daily and weekly coaching designed to improve sales effectiveness, conversion rates, and customer experience. Provide individualized development plans for Loan Officers at varying s