UX Designer with 4 years experience (Contract)
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Job Description
[12 months contract, Renewable] As a UX Designer, you will work with agencies and cross-functional teams to understand business needs, operational challenges, and user pain points.
You will help defi ne problems, facilitate discovery, design end-to-end experiences, validate solutions with users, and support implementation. Depending on the engagement, your work may involve designing a digital service, operational workflow, internal system, public-facing platform, or a combination of these.
You will play an active role in influencing decisions through research, design thinking, and evidence-based recommendations. Within your first month...
● Understand the team's mission, delivery approach, and current engagements.
● Familiarise yourself with agency stakeholders, business domains, and user groups.
● Contribute to ongoing discovery and design activities. By the end of 3 months...
● Lead or support workshops, stakeholder engagements, and requirements gathering activities.
● Map user journeys, service flows, and operational processes.
● Design and validate solutions with users and stakeholders.
● Deliver design artefacts that support product and engineering teams in implementation. After 6 months…
● Independently lead design workstreams across one or more initiatives.
● Identify opportunities to improve service delivery, user experience, or operational efficiency.
● Drive alignment across stakeholders and contribute to strategic decision-making.
● Influence solution direction through research, insights, and design expertise. Beyond that… You will continue to solve problems such as: How might we...
● Improve the experience of citizens, officers, or service providers?
● Simplify complex processes and workfl ows?
● Reduce operational ineffi ciencies and manual effort?
● Improve accessibility and inclusiveness of government services?
● Align diverse stakeholder needs while delivering meaningful user outcomes?
● Design solutions that can scale across agencies and domains?
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