Amazon Development Centre - Operations Manager

Amazon Development Centre (India) Pvt. Ltd. - Operations Manager Role Overview: - Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. - Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers. - Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments. - Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. - Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. - Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. - Able to address operational and personnel issues affecting functional area. - Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR. Key Job Responsibilities: - Lead and supervise a team of Area Managers and associates in outbound or inbound operations within the Sort Center. - Responsible for the overall safety, quality and performance and customer experience of the shift. - Carry out supervisory responsibilities in accordance with the organizations policies and procedures. - Accountability for meeting and exceeding operational goals. - Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs. - Mentor, train and develop teammates for career progression and learning. - Ability to develop and share best practices across the shifts and network. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. A Day in the Life: - Internal Stakeholders - Inbound, Outbound, PS, L&D, SF, LH & PXT Team. - Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team. - This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience. Basic Qualifications: - 3+ years of employee and performance management experience. Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience.