Senior Conversational Designer

Job Requisition ID # 26WD99913 L'affichage de poste en français suivra / The French job posting follows. 26WD99913, Senior Conversational Designer Position Overview We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk 's Go-to-Market experiences.

In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences.

You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey.

From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable.

Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles.

This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk 's customer ecosystem.

Responsibilities

Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations