Client Success Manager

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are a fast-growing organization at the forefront of AI-enabled customer experience delivery. We combine consulting, software, and technology services to help our clients accelerate time-to-value and achieve measurable outcomes in revenue growth, cost reduction, and productivity improvement.

Our expertise spans contact center, CRM, AI, and analytics, and we’re ready to help our clients unlock new value.

The Client Success Manager will be responsible for managing a pool of low-touch / tech-touch clients in our Digital Client Success model, ensuring seamless delivery, high satisfaction, and measurable business outcomes.

This role focuses on proactive engagement, issue resolution, escalation management, and on-time renewals ensuring that even our lower-touch accounts experience the full value of our solutions.

You will work closely with cross-functional teams (Delivery, Product, Engineering, and Support) to manage and streamline client relationships, address escalations quickly, and identify opportunities for expanding value and adoption.

What You'll Be Doing Client Relationship Management Serve as part of a shared success team managing a portfolio of low-touch/tech-touch clients through automated and proactive engagement. Ensure proactive, consistent communication using scalable outreach (email campaigns, webinars, automated check-ins).

Monitor client health metrics and take preemptive action to improve retention and adoption. Client Issue Resolution & Escalation Management Own the resolution of client-reported satisfaction issues from identification to closure.

Partner with internal teams to coordinate escalations, ensure SLAs are met, and communicate updates clearly to clients. Cross-Sell & Up-Sell Enablement Identifying and working e