Sales Account Manager

We are seeking an Sales Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines. Responsibilities : Account Retention • Ensuring business retention of existing cross border accounts and further penetration • Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability • Providing consistent updates to management on areas of improvement for sales performance • Proactive negotiation with clients on contractual rates to ensure business retention • Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly Account Development • Source for new opportunities and cross-selling of product mix Import & Export • To handle all incoming domestic and international delivery leads • Work on Domestic and International inbound and outbound leads diligently • Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan • Provide weekly updates on pipeline strength and progress of potential opportunities • Reporting of weekly activities with clients (visits/calls & meetings) • Having a good collaboration with internal business units- stakeholders to deal with clients’ issues/challenges and concerns appropriately • Accountability to deliver ad-hoc projects/tasks that have been assigned Requirements • Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage • Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields • Strong communication and interpersonal skills to build relationships with internal and external stakeholders • Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous • A self-motivated, result-oriented individual, passionate about sourcing new business • Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills • Proactive, resourceful with the ability to work well independently or in groups • Strong networker & relationship builder and highly goal-driven and work well in fast-paced environment