Live Chat Agent

At Kovix, we're on a mission to make professional invoicing accessible to every Roblox creator, no matter their experience level. We believe that creators deserve proper tools to manage their work, protect their time and grow with confidence.

That means building a platform that is simple, reliable and built with the community in mind. As a subsidiary of Vylix Group, we operate within a culture shaped by four core values that guide everything we do. People First means our team and our users are always at the centre of every decision we make.

We listen, we care and we build with the people we serve in mind. Better United reflects our belief that collaboration drives better outcomes. Whether across the Vylix Group or within the Kovix team itself, we work together, support one another and grow as one. Think Big is the standard we hold ourselves to.

We do not settle for the minimum. We push for solutions that are ambitious, creative and built to last. Truly Green is our commitment to operating responsibly and sustainably, considering the broader impact of what we build and how we work.

Joining Kovix means being part of a team that takes its work seriously while staying grounded in the values that make Vylix Group what it is.

We are a remote, community-driven team and we welcome people who are passionate, proactive and ready to make a difference Tasks As a Live Chat Agent for Kovix, you will play a vital role in ensuring our users receive fast, friendly and accurate support.

You will be the face of Kovix to our community, helping creators get the most out of the platform and resolving issues with professionalism and care.

Your main responsibilities may include: Respond to live chat enquiries in a timely and professional manner Assist users with account setup, invoice creation and payment queries Guide users through Kovix features including line items, AI tools and Pro plan functionality Escalate complex or unresolved issues to the appropriate team member Identify and trou