IT Specialist

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on technical support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable.

You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale.

If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit.

Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This role requires availability on Eastern Standard Time with a rotational weekend schedule Direct ownership over IT support and device operations with real impact on team productivity Close collaboration with IT leadership, engineering, and operations from day one What You'll Work On General IT Support Serve as the primary IT support resource for internal staff and field teams Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation Maintain clear documentation of recurring issues and resolutions to reduce repeat requests Onboard new team members from an IT perspective including account setup, device provisioning, and access management Android Device Management and Provisioning Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement Configure and enroll Android devices into device management platforms before deployment Enable security settings, de