Operations & Partner Success Coordinator
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Job Description
This is a remote position. We are looking for a highly organized, tech-savvy Operations & Partner Success Coordinator to join our Founder’s Office. This hybrid role combines executive support with customer success and day-to-day operations.
You will act as the primary filter for our founders, managing their calendars, handling high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners.
This role requires someone who can handle operational and administrative tasks efficiently while maintaining professionalism and discretion. The ideal candidate is bilingual in English and Arabic, comfortable with data dashboards, and eager to streamline processes through automation.
Requirements
Customer Success & Feedback Analysis Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues via Stripe and Proton Mail.
Monitor and respond to user feedback submitted through our platform’s feedback button (high volume) and direct email channels (~5–10 daily). Analyze qualitative and quantitative feedback data to create weekly/monthly reports for the tech and product teams.
Draft standardized replies and implement automation workflows to improve response times and consistency. Executive Support & Calendar Management Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
Handle general inquiries regarding speaking engagements, event participation, and business partnerships, ensuring timely and professional responses. Track and follow up on LinkedIn messages and personal emails sent to founders from prospective partners and clients.
Conduct research on new projects, potential collaborations, and market opportunities (non-sales focused). Arrange travel itineraries and handle logistical details for founder trips. Schedule internal meetings, take minutes, and follow up on action items to ensure team alignmen
Required Skills
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