Job Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution - High school or equivalent diploma - Conversational level fluency in Italian - 3+ months of customer service experience/Operation Call/Command Center work environment - 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment - Typing skills at 35 words per minute with high accuracy - Knowledge of working over internet and successfully navigating websites
