Job Description
Role:Customer Service Associate (CSA) – Regular/ Permanent Job Type:Permanent, Full-time, Onsite Location:Three E-com Center, MOA Complex, Pasay City Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Su What qualifications do we need from you? Minimum age: 18 years old Completed at least two years in college or Senior High Graduate; or High school graduate (old curriculum) with at least one (1) year customer service experience; or, Less than two years in college with at least one (1) year customer service experience. Have the right to work in the Philippines without restrictions. Strong communication skills in English (both written and oral fluency). Proficient computer skills The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers. Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. Understand and accept schedule changes based on business needs. Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
