Job Description
Overview Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. About the Role The Coordinator, List Services (Internal title: Coordinator, Development Operations) is responsible for data production for fundraising campaigns, engaging with external consultants on data requirements, supporting process documentation, and providing data management and reporting support for marketing campaigns and initiatives. In this role, you will report directly to the Associate Vice President, Development Operations (Data), and work closely with the Director, Development Operations (List Services). As part of the internal service team, you will support audience and channel strategies to help maximize fundraising results. Essential Duties and Responsibilities Partner with internal and external stakeholders to define timing, volume, segmentation, and testing needs for direct mail, digital, telemarketing, special event, and peer-to-peer campaigns Produce campaign data files, perform quality checks, and generate segment counts for stakeholder approval Create campaign source codes and ensure final files are properly flagged in the CRM for reporting and contact history tracking Provide additional data production support for co-op list fulfillment, modeling, and related needs Help develop process documentation for data file production Collaborate with stakeholders to maintain the CRM in support of fundraising needs, including source code setup, monitoring, and upkeep Troubleshoot data issues and work with internal partners to resolve them prompt
