Job Description
We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our Singapore office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines Coordinates the resolution of Order Form discrepancies or questions with various internal departments Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms Acts as a subject matter expert for External Marketplace orders Provides daily ad hoc training and sales support for opportunity close process Provides suggestions for potential process improvements to optimize Order Operations daily tasks Participates in testing of projects prior to implementation Expands upon Order Operations internal documentation along with the related field facing documentation of current processes Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed Performs various tasks that impact Customer billing and access to Datadog solutions and services Who You Are: 1-2 years experience in Order Management or equivalent experience</
