Job Description
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees. You’ll work with a wide range of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence onboarding processes at scale, and the ability to see the direct impact of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get hired globally. What you bring Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes Experience designing and managing customer workflows and project implementation plans Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges Creative problem-solving skills with exceptional written and verbal communication Comfort working with SaaS platforms to deliver excellent client experiences A polished, professional presence and confidence in customer- and employee-facing video calls A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact Commitment to documentation and asynchronous workflows to support a distributed team Familiarity with Zendesk or similar ticketing tools (a plus) Full fluency in English; additional languages are a bonus Key responsibilities Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed Provide support to companies and employees on all onboarding-related questions and issues Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience Practicals Reporting to: Manager, Onboarding Operations Client Services Team: Onboarding Operations Location: Flexible, fully remote Start date: As soon as possible Application process Asynchronous profile review Interview with a recruiter Interview wit
