Job Description
Join Our Client Experience Team. Our mission is simple: to help the world work Anywhere. We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind some incredible businesses. This is a fast-paced, varied role where no two days are the same. One moment you could be helping a customer book an appointment, the next you’re supporting a business owner with an urgent enquiry. If you enjoy variety, problem-solving and making someone’s day a little easier, you’ll fit right in. As a purpose-driven organisation, we believe technology should enhance human connections, not replace them. That’s why we’re committed to using real people - not bots - in customer-facing interactions. In fact, we’re so passionate about it that we even launched our own campaign. Take a look and see what we’re all about! The Role. As a CX Associate, your mission is to deliver customer happiness with every interaction. Working remotely from your dedicated home workspace in the UK, you’ll support our clients by: Answering inbound calls Responding to live chats Booking appointments Taking and relaying messages to clients Providing exceptional customer service across multiple industries Alongside supporting our UK-based clients, you’ll also have opportunities to assist clients across the US and Canada, giving you exposure to a wide range of businesses and customer needs. Requirements What We’re Looking For. First and foremost, we want people who genuinely care. We’re passionate about creating great experiences for our clients and their customers, and we’re looking for people who share that passion. You’ll thrive in this role if you: Love helping people Communicate with confidence and empathy Have excellent attention to detail Enjoy learning new things Can adapt quickly in a fast-moving environment Take ownership and pride in your work We know that learning never stops, which is why you’ll receive dedicated paid learning time every wee
