Job Description
At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager I, you will play a key role in executing and improving programs that drive operational excellence. You will support the design and rollout of new initiatives, while owning the day-to-day management of existing programs. This role is designed for individuals who thrive in structured environments and are building strong program management fundamentals.This is your opportunity to have a meaningful impact on some of the most exciting initiatives that are shaping the future of Amazon.Basic qualifications- 3+ years of program or project management experience- Bachelor's degree or equivalent- 2+ years of working cross-functionally with tech and non-tech teams- Experience supporting process improvement initiatives using data and metrics- Working knowledge of Excel, Python and SQL- Experience coordinating program execution and tracking performancePreferred qualifications- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadershipKey job responsibilitiesKey job responsibilitiesExecute defined programs and support launches within a structured scopeTrack performance metrics and provide updates on program deliverablesUse data to identify operational gaps and contribute to continuous improvement initiativesCollaborate with cross-functional teams to implement solutions and best practicesCoordinate tasks, manage dependencies, and escalate risks when neededSupport process standardization and documentation to improve scalability and consistencyFollow a structured Lean and continuous improvement mindsetA day in the lifeAs a Manager operations, your day will focus on execution and coordination. You will manage defined projects, track progress against goals, and ensure timely delivery of tasks.You’ll work closely with stakeholders across teams to understand requirements, resolve blockers, and maintain visibility on program health. While you may seek guidance for complex decisions, you are expected to independently manage day-to-day execution.You’ll also use data to identify trends, support improvements to existing processes, and ensure that deliverables align with team goals and metrics. Your work will contribute directly to the reliability and efficiency of operations.
