Job Description
The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for  • Activation and configuration of ServiceNow applications to meet business needs  • Development of workflows and scripts to personalize existing ServiceNow applications  • Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes  • Coach business users to create their own Services from inception to completion in order to automate and improve processes  • Assisting in the identification of best practices for development of new and existing ServiceNow applications  • Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms BE, ME, B.Tech, M.Tech, BCA, MCA, B.Sc, MSC 2-8 yrs
