Job Description
The hardest part of uncertainty is rarely the waiting. It's not knowing. A delayed flight feels different when you can see exactly where the plane is. Traffic feels more manageable when your navigation shows a clear route ahead. Clarity doesn't eliminate the problem, but it changes how the journey feels. Disputes are one of those moments. A customer notices a charge they don't recognize, a card has been compromised, or money has gone missing. At Mercury, we believe disputes are one of the most important trust-building moments in banking*. We're designing experiences that replace uncertainty with clarity, confusion with understanding, and anxiety with confidence, helping customers and investigators navigate complex situations with trust every step of the way. We're looking for a Senior Product Designer to help design that journey. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you'll do Design end-to-end dispute experiences Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails. Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems. Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond. Simplify complexity Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate. Design workflows that help investigators make high-quality decisions efficiently and confidently. Balance customer needs, business requirements, and compliance obligations in a high-stakes environment. Design for trust Create experiences that reduce uncertainty, increase transparen
