Job Description
About Warmly Warmly is a fast-growing Series A company backed by Y-Combinator, Felicis, and Sequoia, with a high-velocity, transparent, and data-driven work culture. Our AI sales platform saves hundreds of hours/week for sales teams while helping our customers achieve their mission faster. We are scaling from $3M to $10M in ARR and 250 to 500 customers in advance of a Series B. We foster a work environment where ideas are encouraged, experiments thrive, and individuals take ownership to drive impact. About the Role As Warmly ’s Customer Success Manager (CSM), Full Cycle , you’ll own the customer journey from onboarding through renewal. You’ll be the trusted advisor ensuring customers realize value quickly, adopt best practices, grow with Warmly , and renew year after year. This role combines onboarding, adoption, expansion, and renewal into one — giving you full ownership of the customer experience. Your ability to guide, problem-solve, and build scalable processes will directly impact customer satisfaction, retention, and expansion. What You’ll Do Onboard & Implement : Manage smooth handoffs from Sales, lead structured implementations, and deliver training that drives early adoption. Drive Adoption & Value : Monitor usage, remove friction, and guide customers toward achieving their success criteria. Expand & Advocate : Identify growth opportunities, partner with Sales on expansion, and foster customer champions. Own Renewals : Lead renewal conversations, mitigate churn risks, and consistently deliver high retention rates. Refine & Scale : Gather feedback, improve playbooks and processes, and partner cross-functionally to scale CS excellence. What Makes You a Fit Proven experience in Customer Success, Implementation, or Account Management (B2B SaaS preferred). Strong project management and relationship-building skills. Excellent communication and consultative abilities — simplifying complex ideas with ease. Process-oriented with a track record of improving or buildi
