Job Description
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Strategic Account Executive The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives. Responsibilities Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service Build and maintain long-term relationships with customers to foster loyalty and satisfaction. Serve as the main point of contact for client inquiries, concerns, and feedback. Analyze customer data and behavior to identify trends and opportunities for improvement. Develop and implement CRM strategies to enhance customer engagement and retention. Collaborate with sales, marketing, and product teams to align customer strategies with business goals. Monitor and report on customer satisfaction metrics and KPIs. Manage CRM systems and ensure data accuracy and integrity. Lead initiatives to personalize customer interactions and improve service delivery. The Requirements Bachelor’s degree in business, Technology, or related field 10+
