Job Description
The Chief Human Resources Officer (CHRO), is a senior enterprise leader and key architect of business performance, responsible for shaping the workforce, leadership capability, and operating culture that enable sustained growth, owner confidence, and brand strength across the region. This role goes beyond leading an HR function. The CHRO is a steward of culture, architect of talent strategy, and catalyst for transformation, ensuring that people, leadership, and organizational capability are tightly aligned with business priorities. Operating at the intersection of enterprise strategy and local market realities, the CHRO champions a modern, inclusive, and future‑ready people agenda that enables associates, leaders, owners, and franchise partners to thrive. EXPECTED CONTRIBUTIONS STRATEGIC TALENT & ORGANIZATION LEADERSHIP • Act as a core member of leadership team, integrating people strategy into business planning, transformation initiatives, and growth priorities to drive unit growth, market expansion, and brand excellence / evolution. • Anticipate workforce trends, capability gaps, and organizational risks, translating insights into proactive, data‑informed people decisions. • Shape end‑to‑end talent strategies—spanning attraction, development, engagement, and succession—to build strong leadership pipelines, organizational resilience and ultimately ensure the achievement of targets in support of the continent’s balanced scorecard goals. CULTURE, LEADERSHIP, & CHANGE ENABLEMENT • Champion a high‑performance, inclusive culture that reflects the values of the company while embracing regional and local market diversity. • Lead enterprise and regional change efforts—including organizational evolution, leadership transitions, and business transformation—ensuring adoption, engagement, and sustained impact. • Anticipate inflection points and proactively reconfigure talent, leadership, and culture to support future business scenarios. • Elevate leadership effectiveness throu
