Job Description
Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). **MUST RESIDE IN HAWAII ** $16.25/hr** Equipment including laptop, mouse, headset, and extra monitor are provided!** 30% employee discount plus additional perks and discount programs 50% - Customer Interaction & Communication: Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs Demonstrate strong customer service and sales skills to optimize the experience for each customer contact Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: Use technology tools as directed and within established guidelines to support daily tasks Partici
