Job Description
On behalf of Connecteam , SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively. In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Make outbound follow-up calls (15-minute sessions) to offer free training sesions. Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities Work closely with the Customer Success team for smooth handoffs and escalations Working hours: 9 AM – 6 PM Central Time (CST) — required Requirements: Spotless/fluent English — non-negotiable (excellent spoken English is mandatory) Strong willingness to work hard with a high volume of outbound calls daily Confident, positive, and customer-oriented communication style Ability to explain things clearly to non-technical users Highly disciplined and organized All other skills (product knowledge, sales techniques, etc.) can be taught Working hours: 9 AM – 6 PM Central Time (CST) — required About the company: Connecteam is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place. Typical customers include restaurants, laundries, retail, cleaning services, and other operational businesses . The platform covers: Employee time tracking (clock in / clock out) Scheduling and shift management PTO and policies Payroll inputs Forms, checklists, and task management Permissions, groups, and roles Mobile + desktop usage (online and offline work) Customers often need hands-on guidance to translate their real-world workflows into a working system — this is where Prof
