Job Description
Salary up to $4,500 with AWS + Bonus Experience handling end-to-end air export shipment coordination Prior exposure within a freight forwarding, logistics, 3PL, airline cargo, or shipping environment Responsibilities: Answer all incoming calls promptly and professionally Respond to customer enquiries in a timely manner Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements Coordinate booking arrangements with airlines, co-loaders, and overseas agents Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly Ensure export customs formalities and permit declarations are completed accurately and within timeline Monitor shipment departures and proactively update customers on any delays or operational issues Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction Support customers with documentation discrepancies, shipment amendments, and special handling requirements Take on ad-hoc duties assigned by Supervisor/Manager Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com Reg No. R1875181 Triton AI Pte Ltd License no. 21C0661
