Job Description
Individuals must meet both: The Basic Requirement through either Experience or Education; AND The Specialized Experience at the grade level you are applying for as described below. Basic Requirements Experience- Experience that demonstrated each of the four competencies below; the experience must be IT-related. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To qualify at the GS-13 grade level, you must meet basic qualifications by demonstrating at least (1) one year of specialized experience equivalent to the GS-12 level in the Federal service obtained in either the private or public sector. Specialized experience is performing duties such as using information technology concepts, methods, standards and practices to evaluate and resolve hardware and software problems
