Job Description
Job Responsibilities: · Assist customers with inquiries related to banking products, services, and digital banking platforms. · Provide guidance on self-service banking channels, including mobile banking applications, online banking platforms, and ATMs. · Troubleshoot common digital banking issues and escalate complex cases to the appropriate teams when required. · Deliver prompt, professional, and customer-centric service to enhance customer satisfaction. · Proactively engage customers to understand their banking needs and recommend suitable digital solutions. · Educate customers on the features, benefits, and usage of digital banking services and cashless payment options. · Support customers in the setup, registration, and onboarding of digital banking services. · Promote the adoption of digital and self-service channels to improve convenience and banking efficiency. · Maintain up-to-date knowledge of banking products, services, and digital offerings. · Communicate new features, enhancements, and updates effectively to customers. · Recommend appropriate banking solutions based on customers' needs and preferences. · Build and maintain strong customer relationships through proactive engagement and quality service delivery. · Gather customer feedback on digital services and contribute recommendations for process and service improvements. · Identify opportunities to introduce relevant banking products and services and refer customers to specialist teams where appropriate. · Participate in ongoing training and development programs to enhance product knowledge and digital proficiency. · Adhoc tasks and projects as assigned Job Requirements · Minimum Diploma in a related discipline · Minimum 1year of customer service experience · Able to start immediately or within short notice Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg Attention to Joseph Koh Wei Jie(R1873431) Shortlisted candidates will be notified www.ambi
