Job Description
THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or inwriting. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients. Disseminate drug information either verbally or by written correspondence. Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA -Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. Coordinate p
