Job Description
Job Description Industry/ Organization Type: Industrial Equipment Manufacturer Position Title: Customer Consultant / Service Sales Engineer Working Location: Boon Lay Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm) Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus Duration: Permanent Role Key Responsibilities Act as the customer’s main contact person and handle customer-related matters Manage a group of accounts, identify key customers, and create action plans to grow these accounts Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available Identify opportunities with existing and new customers, and update them on service value-added offerings Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships Support customer growth and loyalty through ongoing assistance and follow-up Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues Understand customer and industry needs, and support pricing and sales strategies Prepare and review contract terms and conditions Present proposals to customers Share market feedback, including competitor updates, customer expectations, and industry trends Perform other related duties as assigned APPLY NOW!!! Bachelor’s degree in Engineering with at least 2 years of relevant sales experience Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports Able to identify problems, gather data, and make sound conclusions Customer-focused, with
