Customer Success Manager

How You Will Make an Impact: You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities: • Drive product adoption, ROI realization & customer advocacy • Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing • Manage post-go-live customer relationships & escalations • Track customer health & usage metrics, driving proactive engagement • Collaborate with Product teams on customer feedback & roadmap inputs • Identify growth & cross-sell opportunities • Conduct training, workshops & assessments • Maintain accurate customer data in CRM What You Bring to the Team: • 3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management • Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM). Working experience in SAP , IBM Maximo is a plus • Strong understanding of SaaS platforms & customer lifecycle management • Excellent communication & stakeholder management skills • Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus • Engineering background (Mechanical / Chemical / IT / Computers) preferred • MBA is a plus Skills: Sap Knowledge, customer lifecycle management Experience: 3.00-9.00 Years