Senior HR Consultant

**Overview** As a **Senior HR Consultant**, you will serve as a trusted advisor to managers and employees across Latin America, helping them navigate complex people matters while driving a consistent, high‑quality employee experience. You will leverage deep HR expertise, strong analytical capabilities, and a consulting mindset to solve challenging employee relations situations, enhance leadership effectiveness, and support key HR programs and initiatives. This role provides the opportunity to: - Develop deep business and geo‑specific HR acumen - Influence HR strategy through insights and data - Lead impactful initiatives that shape culture and organizational effectiveness **Responsibilities** **Employee Relations** - Diagnose and resolve complex, high risk employee relations issues in partnership with HR, Legal, and business stakeholders, ensuring a safe, values aligned work environment. - Partner with investigative teams such as Workplace Investigations (WIT), BRI, GER, and legal counsel when needed. - Interpret trends in employee relations issues, identify systemic risks, and recommend preventative or corrective interventions. - Collaborate in the execution of critical Labor Relations projects with local HR - Lead cross functional execution of annual collective bargaining agreement **HR Solutions Consulting** - Provide expert consulting to managers and employees across HR programs, processes, and initiatives. - Synthesize insights and contribute thought leadership to influence the future direction of HR work. - Generate and present trends and organizational health insights to HR leaders, recommending action based on local and regional needs. **Digital** - Embed AI-enabled practices into HR workflows, piloting new tools, driving adoption, and scaling learnings across the HR community. - Partner with business leaders to drive enterprise-wide digital transformation by aligning talent strategy with evolving capability needs. Participate in initiatives focused on reskilling, upskilling, and workforce readiness—delivering in an AI-powered, rapidly evolving landscape. **Capability Building** - Conduct oneonone consulting and coaching with business leaders to enhance leadership effectiveness. - Collaborate across HR disciplines (TM, L&D, HRBP) to design and deliver capabilitybuilding initiatives. - Identify training needs across the region and amplify consumption of learning programs. **HR Projects & Programs** - Partner with Centers of Excellence (COEs) to implement scalable HR programs and adapt them to the country or regional context. - Lead or support HR projects (e.g., performance checkpoints, retention initiatives) based on business or geospecific needs. **Operational Compliance** - Interpret and advocate Microsoft values and compliance with HR policies across Brazil and other Latin America countries. - Identify and mitigate risks by collaborating with legal and crossgeo HR partners. **Queue & Case Management** - Respond to employee and manager inquiries via CRM, ensuring timely case closure and documentation accuracy. - Maintain queue hygiene, ensure data integrity, and manage sensitive information with strict confidentiality. **Other**- Embody our culture and values **Qualifications** Required Qualifications** - Bachelor’s Degree AND 7+ years experience with human resources or business programs/processes OR Master's Degree AND 4+ years experience with human resources or business programs/processes OR equivalent experience - Ability to communicate fluently in both Portuguese and English, both verbally and in writing, to support employee relations matters and stakeholder engagement in Portuguese‑speaking regions **Preferred Requirements** - Spanish/ English language capability