Applied Scientist , Amazon Customer Service
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Job Description
We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience.
This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.
Key job responsibilities- Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time- Power intelligent routing decisions across hundreds of millions of annual customer contacts- Directly improve both customer experience and associate satisfaction through model-driven decisions- Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation- Deploy science into production systems serving real-time decisions