Business Analyst/System Administrator – Business Continuity

This role supports the Global Security Crisis Management and Business Resilience Team by combining business analysis, system administration, and reporting responsibilities to maintain and improve the business continuity software platform, ensure data accuracy and system reliability, manage user access and integrations, troubleshoot issues, support audits and compliance, and provide actionable insights that enable effective decision-making and operational resilience. Responsibilities: • Partner with business and technical stakeholders to gather, document, and translate requirements into practical system, process, and reporting solutions. • Support the administration, configuration, and maintenance of business systems and applications, including user access, permissions, and basic troubleshooting. • Monitor system performance, identify issues, and coordinate resolution to help ensure stable and reliable operations. • Collect, clean, organize, and maintain data used for reporting, analysis, and operational decision-making. • Develop and deliver recurring reports, dashboards, and presentations for leadership and other stakeholders. • Analyze trends, performance metrics, and operational data to identify risks, opportunities, and areas for improvement. • Assist with testing, implementation, upgrades, and enhancements to systems, processes, and reporting tools. • Document workflows, system procedures, reporting logic, and support processes to improve consistency and knowledge sharing. • Collaborate with internal partners, IT teams, vendors, and end users to ensure systems and reporting align with business needs. • Apply data governance, access control, privacy, and security best practices to protect information and support compliance.