Senior ServiceNow Project Manager

As a Senior ServiceNow Project Manager, you will: • Own end-to-end delivery coordination for ServiceNow projects and initiatives within the assigned hub • Act as the single point of contact for architects, delivery teams, and stakeholders for project coordination, resource planning, scheduling, and escalations • Manage project scope, delivery timelines, dependencies, risks, and issues to ensure successful execution • Drive ServiceNow project delivery activities including planning, execution, tracking, and reporting • Ensure adherence to SLAs, delivery commitments, and utilization targets • Coordinate resource allocation, capacity planning, and onboarding activities for delivery teams • Manage Agile delivery processes including sprint planning, backlog management, stand-ups, and delivery tracking • Collaborate with technical teams, architects, business stakeholders, and vendors to ensure smooth project execution • Monitor project progress and provide governance reporting, dashboards, and delivery insights • Identify delivery risks and implement mitigation strategies to ensure project success • Support continuous improvement initiatives across ServiceNow delivery processes What You Bring to the Table: • 8+ years of experience in project management, delivery management, or ServiceNow project delivery environments • Strong experience managing ServiceNow projects, including delivery scoping, coordination, and execution • Hands-on experience with risk management, issue resolution, escalation handling, and stakeholder management • Strong understanding of Agile/Scrum delivery methodologies and ways of working • Experience managing sprint planning, backlog prioritization, capacity planning, and delivery tracking • Experience with ServiceNow PPM, PMO, reporting, and governance tools • Knowledge of ServiceNow modules such as ITAM, ITOM, and CSM is preferred • Understanding of NowAssist capabilities within ServiceNow is an added advantage • Experience coordinating distributed teams and managing delivery across multiple stakeholders • Strong organizational skills with the ability to manage multiple priorities effectively • Excellent communication and collaboration skills with technical and business teams You Should Possess the Ability To: • Lead ServiceNow delivery initiatives and ensure successful execution against business objectives • Manage project risks, dependencies, and escalations in a structured manner • Coordinate effectively between architects, delivery teams, and stakeholders • Drive Agile practices and support teams in achieving delivery goals • Provide clear reporting and visibility into project status, utilization, and SLA performance • Resolve conflicts and facilitate effective decision-making across teams • Work independently while maintaining strong stakeholder alignment What We Bring to the Table: • Opportunity to lead enterprise-level ServiceNow delivery initiatives • Exposure to ServiceNow transformation projects and Agile delivery environments • Collaborative working environment with cross-functional technical and business teams • Opportunity to contribute to improving delivery processes and operational excellence • Hybrid working opportunity in Amsterdam, Netherlands Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Asha Krishnan Phone: +31 20 369 0609 ; Extn :146 Email: asha.k@stafide.nl LinkedIn: https://www.linkedin.com/in/asha-krishnan