Customer Success Manager

Description Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) .

Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible.

We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!

As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment.

You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success.

The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.

What you will be responsible for Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed Execute a framework to communicate ROI proactively - identify risks and minimize churn Analyze our customers' performance based on data and work with the customers to optimize success Influence our customers' future lifetime value through high product adoption,