Job Description
Role Summary Job Description This is the white-glove role for our most important accounts. When a named customer calls, you drop everything, pick up the phone, and solve it. Your job is to become the licensing partner they cannot imagine working without, the person who knows their environment, anticipates their needs, and makes Microsoft licensing feel effortless on their end. The second half of the role is internal. You are the licensing authority who levels up the rest of the team. You coach Account Executives, sit in on sales calls, and make sure we recommend the right Microsoft solution every time, not just the easiest one to quote. Expect to get pulled into deals and handed tickets with almost no context. Part detective, part workhorse, you chase down the answer no matter how buried it is, and you do it with patience, warmth, and authority. If you love being the person everyone turns to for the hard licensing question, and you genuinely enjoy taking care of people, this role was built for you. What You'll Own Named Account Concierge. Serve as the dedicated licensing point of contact for our highest-value accounts. Build deep relationships, respond with urgency, and roll out the red carpet every single time. These customers should feel like they have a licensing expert on speed dial, because they do. Licensing Solution Advisor. Advise customers on the right Microsoft 365 and Azure licensing structure for their needs, balancing cost, compliance, and growth. Translate complex licensing documentation into clear, confident guidance. Sales Enablement Authority. Partner with Account Executives on active deals, joining sales calls to scope and validate licensing. When an AE hits a licensing question they cannot answer, you are the escalation path, and the reason the right solution gets sold. Internal Licensing Coach. Train and mentor internal teams on Microsoft licensing programs, products, and best practices. Raise the licensing IQ of the whole organization so good de
