Job Description
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: Legal and Deficiency Recovery Manager Your Location: Remote/Anywhere within the USA You Report To: VP of Operations Your Compensation: Full total compensation package at $130,000 Learn more about our awesome Collections Department About the Opportunity: First Help Financial , voted and certified as a “ Great Place to Work ” by our workforce for five years in a row, is adding a new partner to our Collections department to accommodate our remarkable growth! The Manager, Legal and Deficiency Recovery owns all legal and compliance gates, including eligibility for legal escalation, consumer contact standards, vendor oversight, and outside counsel management. This is a build role creating a structured post charge-off recovery program from scratch, turning currently uncollected balances into meaningful returns. This is not a practicing attorney role external counsel handles legal action. This role leads the compliance framework, ensures all consumer interactions are legally sound, and builds the program with speed and autonomy. What you will do: Your duties include, but are not limited to: Post Charge-Off Recovery Program Design and own the qualification criteria that determine which accounts with a defiance balance are eligible for legal escalation. Accounts route based on these criteria
