Job Description
AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform - AWS certification, such as, AWS Solutions Architect, or a similar cloud certification - 10+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or digital transformation advisory, with direct accountability for enterprise customer outcomes - 10+ years leading complex, large-scale software development transformation or engineering modernization programs with significant technology enablement components in enterprise contexts - Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations - Deep expertise in enterprise software development lifecycle transformation and engineering practices modernization, with direct experience advising organizations through significant SDLC reinvention initiatives (not just tool implementations) - Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption in software development contexts, including engineering culture transformation and adoption measurement - Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on engineering strategy and digital product delivery transformation (not just technology decisions)
