Job Description
Have you or someone you know urgently needed something delivered, and felt the anxiety of wondering if it would arrive in time? Amazon Delivery's Customer Experiences team (ADX CX) is working to transform - 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience - Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field - Experience in leading User Research projects with demonstrated impact - Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design - Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) - Experience with behavioral data collection, quantitative data analysis, and statistics - Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) - Experience with retail or e-commerce research in a global context - 5+ years of proven success leading User Research projects with demonstrated influence on product roadmaps or business decisions
