Customer Success Manager

About the Role As a Customer Success Manager at JustAI, you are the strategic partner and trusted advisor for some of the world's leading consumer brands. You'll work directly with lifecycle, growth, CRM, and product marketing teams to help them unlock measurable business outcomes using AI-powered lifecycle marketing.

From onboarding and activation to retention and monetization, you'll guide customers through the transformation from traditional campaign-based marketing to always-on, AI-optimized customer journeys. This role sits at the intersection of customer success, lifecycle strategy, and product innovation.

You will: Own executive and day-to-day customer relationships Help customers achieve measurable business outcomes and ROI Drive adoption of AI-powered decisioning across lifecycle programs Influence product direction through direct customer feedback Identify opportunities for expansion, renewals, and long-term growth If you enjoy solving complex marketing challenges, building strong customer partnerships, and helping shape the future of AI-powered marketing, we'd love to meet you.

What You'll Do

1.

Own Strategic Customer Relationships Serve as the primary point of contact for a portfolio of enterprise customers Build trusted relationships with lifecycle, CRM, growth, and product marketing leaders Lead business reviews, strategic planning sessions, and executive stakeholder conversations Ensure customers achieve their desired outcomes and realize measurable value from JustAI 2.

Drive Customer Success and Outcomes Develop success plans aligned to customer business goals Monitor performance, adoption, and health across accounts Identify opportunities to improve campaign performance, engagement, retention, and revenue Proactively address risks before they impact customer outcomes 3.

Partner on Lifecycle Marketing Strategy Advise customers on activation, engagement, retention, and monetization strategies Help identify high-impact lifecycle opportunities across em