Job Description
Cherre is the real estate industry's leading data management platform, powering more than $3 trillion AUM globally. Our end-to-end platform helps clients connect, transform, analyze, and act on trusted data to increase efficiencies, reduce risks, gain visibility into market trends, and make strategic moves in response to changing market conditions. At Cherre , we take client experience seriously. We’re on a mission to be an industry leader in providing an experience that delights our clients, and helps them maximize their value with our platform. From implementation and onboarding, our Client Success team takes the lead in engaging with our clients to ensure a positive experience using Cherre . The Client Success team is also responsible for product adoption, client satisfaction, client relationships, renewals, and growth across our existing client base. As a Client Success Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and practices that help seamlessly integrate Cherre ’s products into our clients' daily operations. Your responsibilities will include working with Client Success Managers in maintaining strong relationships with platform users and data partners, helping implement and support API / custom dashboard projects, all aimed at maximizing Cherre 's value for our clients. Your role will also be instrumental in ensuring prompt resolutions to client issues through diligent monitoring of our Intercom ticketing system. Additionally, you'll collaborate with the Client Success Team to contribute to periodic business reviews and strengthen client relationships. Your contributions directly impact our clients' business outcomes, fostering loyalty and driving retention. You'll also have the opportunity to showcase our successes through client references and case studies, collaborating with cross-functional teams to create compelling collateral. Re
