Job Description
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Virtual Apron Flooring Sales Specialist - (Remote) is part of the Services Operations Contact Center team, dedicated to providing consultative customer service and an effortless sales experience by phone. This position builds rapport and trust with customers to consistently meet and exceed sales objectives and call quality requirements, using established sales methodologies to successfully close transactions. The specialist communicates proper expectations to ensure customers are prepared for the next steps in the installation process. In addition to supporting the Flooring Line of Business, the specialist generates sales for Service Agreements and completes follow-up on sit-no-sale opportunities across multiple geographic areas. This role involves interacting with customers, service providers, and Home Depot associates, delivering and maintaining a high level of customer service to proactively ensure a problem-free ordering process and appointment setting. The specialist calls customers throughout the process—before and after the sale—to close on Service Agreements and set new appointments. They are responsible for processing sales orders and setting appointments in the most cost-effective manner for The Home Depot, ensuring appropriate pricing and processes are followed while logging all information and taking care of the customer. The specialist verifies product and appointment accuracy and sets accurate expectations for the customer experience. Additionally, the specialist assists customers with flooring product selection, customization, and project inquiries, qualifies new customers, generates leads, and transfers them to a Virtual Design Specialist for further consultation. They leverage the online configurator tool, handle general inquiries, check order status, follow up with vendors and stores, make outbound calls, and obtain payment—all while ens
