Job Description
Support Manager (UMP Product) Miejsce pracy: Kraków Technologies we use Operating system Linux Your responsibilities 1. Team Leadership & Operations •Lead & Mentor: Manage a team of 1st and 2nd line support engineers, fostering a culture of accountability, continuous learning, and technical curiosity. •SLA Management: Oversee the lifecycle of support tickets in Jira Service Management, ensuring all incidents and requests are resolved within agreed-upon SLAs. •Process Improvement: Refine support…
