Job Description
Job title: Network Operations Engineer Experience Level: 4–6 Years Employment Type: Full-Time Work Location: Remote Shift: Rotational 24x7 NOC Operations About the company: Protera is a Great Place To Work® Certified™ in India. Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization. Vision: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. Mission: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. Values: Impact: Create intentional and meaningful interactions to improve, innovate and inspire. Curiosity: Stay curious about the evolution and journey of each other. Authenticity: High integrity individuals working together for the greater good. Celebration: Of our work, our people, our clients, our traditions, and our communities. To know more about us you can visit our website www.protera.com . The NOC Engineer Level 2 is responsible for monitoring, troubleshooting, and resolving network and system incidents within the organization’s IT infrastructure. The role involves providing advanced technical support, performing root cause analysis, ensuring network availability, and escalating complex issues when required. Minimum 4–6 years of experience in Network Operations Center (NOC) or Network Support roles.
