Job Description
Employment Type: 2 years contract (renewable) Working Hours: Rotating 12-hour shift (8am to 8pm/ 8pm to 8am) Location: Tuas Job Scope Onsite NOC Engineer is responsible for Network support for LAN/WAN (24x7 Shift-based) Operational tasks: incident, request, and changes, meeting customer’s requirements and Service Level Agreements (SLA). Monitoring alerts sent by Monitoring Tools Work at heights (Training provided) Log, update, and progress tickets to resolution Perform daily level health check for in-scope infrastructure. Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes. Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers. Escalate to next-level engineers across platforms if the incident/problems cannot be resolved. Create Reports and meetings (daily, monthly, and ad hoc) Work with Singtel Partner to engage and resolve technical issues and RMA Maintain and update CMDB or Asset list Follow-up next level engineers for the outstanding tickets Follow escalation matrix during critical incidents or issues attention. To assist the Team Lead/Operations Manager to train and guide junior team members Analyzing, troubleshooting, and correcting infrastructure (network) on-site Timely update and progress incident tickets with quality updates. Responsibility for patching, health check & hardening remediation as per the level 2 engineer instructions Performing a remote standard (Simple) change request as per the change window Responsible for applying operating system updates, patches, and configuration changes as per SOP Quarterly, half-yearly, and yearly activities support, like verifying assets and updating inventory Technical experience: Experienced in NOC operations support across minimum one area (network and Firewall) Experiences insupporting network, systems (Cisco Product) Experienced in troubleshooting network devices and /or firewall
