Job Description
As our IT Support Apprentice your main responsibilities will be: Provide IT consulting and customer support for mobile devices Provide IT consulting and customer support for computer desktop / laptop & tablet devices. Support field service solutions / applications / hardware Support on-site AV solutions and systems User administration Provide customer support solutions Support customer support applications Participate in customer support drop-in sessions Installing and setting up hardware and software Provide Office 365 Administration & support Resolve customers IT problems via telephone, remote control or in person Maintaining asset register records Assisting in the roll out of new IT procedures Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group To create, maintain and participate in the departmental knowledgebase and documentation process. Key Qualities: Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues Good listening skills Able to work independently, as well as in a team State own opinions proactively to others Ability to learn “on the job” Contribute ideas to process and service improvement initiatives Openness to ideas; willing to listen to suggestions from others and try new ideas Work with others and seek the opinions of others to reach a creative solution Show passion and ability to drive change within the organisation Working Hours: 39.5 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.
