Job Description
Join the Team Modernizing Medicine At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The Vice President, Customer Success Operations and Enablement is a transformational leader responsible for driving the efficiency, scalability, and customer impact of the Customer Success organization. This role oversees Customer Success Ops Enablement, Education, and Services. The VP will lead the strategy, delivery, and optimization of customer-facing enablement and service offerings (including Customer Education, Training, Internal Learning & Enablement, and Customer Success Transformation), while also leading strategic initiatives, championing digital transformation, and managing the internal operations/technology roadmap for the Customer Success team. Reporting to the SVP, Customer Success, this role is critical to maximizing customer time-to-value, adoption, satisfaction, and long-term success while ensu
