Job Description
Role Summary We are seeking a hands-on business leader to operate and scale a B2B SaaS business unit serving the clinical trial space. This role combines full P&L ownership with responsibility for operational excellence, customer delivery, organizational effectiveness, and AI-driven transformation. The successful candidate is an operator first. They have built and improved systems, streamlined organizations, implemented automation, and driven measurable business outcomes. They are comfortable moving between executive-level decision-making and detailed operational execution. This leader will partner closely with Product, Engineering, Professional Services, Customer Success, and Finance to improve business performance while building a more scalable, AI-enabled operating model. What You'll Own Business Performance Own business unit financial performance, including revenue, gross margin, operating costs, and profitability. Develop and execute operating plans that balance customer outcomes and operational efficiency. Refine performance metrics and accountability across functions. AI & Operational Transformation Lead the adoption of AI and automation across customer-facing and internal workflows. Identify opportunities to eliminate manual processes, reduce organizational complexity, and increase productivity. • Champion an AI-first mindset across teams. Establish measurable targets for productivity gains and operational leverage. Customer Delivery & Operations Improve delivery quality, utilization, scalability, and customer satisfaction. Build repeatable processes that reduce dependency on individual contributors. Drive continuous improvement through data, process redesign, and technology. Cross-Functional Leadership Align Product, Engineering, Customer Success, Professional Services, and Operations around common business goals. Translate strategic priorities into operational execution. Remove bottlenecks and improve organizational effectiveness. Lead business reviews and
