Job Description
Location: Orchard Working Hours: Monday to Friday, 9:00am – 6:00pm Salary: Up to $4000 + aws + flexi benefit + staff meal Our client is a leading international hospitality company. They are looking for a proactive and technically skilled IT Executive to support the daily technology operations of their hotel. In this role, you will be responsible for maintaining IT infrastructure, providing technical support to users, and ensuring critical business systems operate efficiently to support both guests and employees. Key Responsibilities IT Support & User Assistance Provide first-level technical support for hardware, software, network, and system-related issues. Assist employees across departments with troubleshooting and IT-related enquiries. Ensure timely resolution of incidents to minimise operational disruptions. Deliver excellent service and support to both internal users and hotel guests. Systems & Infrastructure Management Support the maintenance of servers, workstations, network devices, telephony systems, and IT equipment. Assist with system upgrades, software installations, security patches, and routine maintenance activities. Monitor system performance and help ensure optimal uptime of critical business applications. Support backup, recovery, and disaster recovery processes. Hotel Operations & Guest Technology Support Provide technical support for hotel operational systems, including Property Management Systems (PMS), Point-of-Sale (POS), and related platforms. Assist with conference rooms, meeting facilities, audiovisual equipment, and event technology setups. Resolve guest-facing technology issues promptly to maintain a positive guest experience. IT Security & Asset Management Support IT security initiatives, ensuring compliance with company policies and data protection standards. Maintain accurate records of IT assets, licenses, and equipment inventories. Assist in monitoring system access, user accounts, and security controls. Ensure all IT equipment is pr
